Deland, Gibson Insurance Associates

Customer Survey - How Are We Doing As Your Insurance Agent?

We would love to hear your comments about our agency staff. This will help us improve our service to our valued clients. Please take a couple of minutes to complete our on-line survey.

1. Do we respond to your inquiries in a timely fashion? Yes No

2. Do we return your phone calls promptly Yes No

3. Do we process your requests for changes quickly? Yes No

4. Are we courteous? Yes No

5. Are we professional? Yes No

6. Are we knowledgeable? Yes No

7. Are we providing coverage recommendations and suggestions Yes No
If no to any of the above, please explain:

Do you feel you have enough communication with our agency? Yes No
If not, what would you suggest?

How can we make it easier for you to do business with our agency?

Would you refer us to a friend or co-worker? Yes No
If not, why?

(It is possible we may use any comments in our advertising which will remain anonymous)

Please enter your name/company name:

Please enter your email address:

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36 Washington Street, Suite 40, Wellesley Hills, MA 02481 - Phone: 781.237.1515